As consumers increasingly turn to mobile banking, should the UX focus be on increasing features or simply ease of use?

Western, educated, industrialised, rich and democratic economies are leading the push for digital banking trends to stick around in the future.

It’s not just young consumers using buy now, pay later schemes anymore. And regulators are taking notice.

The fight over 'main-bank' customers is heating up as lenders try to eke out every possible advantage over their rivals. Now the battleground is clearer: statistics show if a bank can acquire and retain customers in their mid-20s and 30s it will undoubtedly win the main-bank war.

When is distribution like a circus act? When it’s about juggling and balancing.

Conventional wisdom tells us the battle to replace cash will be won or lost on public transport. At RFi we believed getting consumers to use non-cash methods for their daily commute would ingrain the habit of electronic payment - and thus set up a market for a broader payments evolution.