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Michelle Pinheiro
Chief Risk Officer, Data & Technology, ANZ

About Michelle Pinheiro

articles by

08 Dec 2023

AI and the erosion of customer trust

Michelle Pinheiro | Chief Risk Officer, Data & Technology, ANZ

Artificial intelligence and its applications have boomed. But what are the implications of its interactions with customers and do we still prefer the human touch?

14 May 2018

Privacy is dead; long live privacy

Michelle Pinheiro | Chief Risk Officer, Data & Technology, ANZ

Our personal privacy has been declared DOA numerous times – but there may be a glimmer of hope.