07 Dec 2022
A new home loan process – plus more
Peter Dalton |
ANZ Plus is poised to launch its digital home loan, which reuses about 70 per cent of the technology developed for its savings and transaction account.
About Peter Dalton
As Lead of the ANZx program of work at ANZ, Peter Dalton oversees a 900+ strong team of design, business value, data, engineering and operations talent tasked with building and rapidly iterating a new, and substantially better bank for ANZ’s Australian customers.
Having spent over two decades at ANZ, Peter has a deep understanding of the intersection between banking and technology and is relentless in his pursuit of a simplified and improved customer experience.
Peter has held several key roles at ANZ, including Customer Experience Lead, Group General Manager Innovation and ANZ Group Chief Information Officer. Peter has an engineering background and prior to joining ANZ, was a Senior Software Engineer.
articles by Peter Dalton
27 Oct 2022
BEHIND THE NUMBERS: A new retail bank emerges
Peter Dalton | Managing Director Design & Development, ANZx
Having launched the ANZ Plus transaction product in 2022, the ANZx team is turning its attention to reimagining the home loan process.
22 Feb 2018
Six lessons learned in human centred design
Peter Dalton | Managing Director Design & Development, ANZx
What is “human centred design” and how do you use it to design a banking app?
06 Nov 2017
NPS: the next step in CX
Peter Dalton | Managing Director Design & Development, ANZx
NPS is a complete system and one which can be tailored and enhanced for individual companies.
04 Sep 2017
PODCAST: the power (and security) of your voice
Peter Dalton | Managing Director Design & Development, ANZx
Mobile phones are set to become personal biometric devices, increasing security on a number of features.
04 Jul 2017
Hello?
Peter Dalton | Managing Director Design & Development, ANZx
Far more than just a telephone, the iPhone has changed the world – and connected it – arguably more than any other device in recent history.
13 Apr 2016
Why the customer interface is the future of banking
Peter Dalton | Managing Director Design & Development, ANZx
If you think about your money, there are only so many things you can do, generally speaking – be it earn it, save or spend it, manage it better, borrow it, invest it for the future or, if you’re lucky enough, even give it away.
23 Dec 2015
Five ways banking of the future will really differ
Peter Dalton | Managing Director Design & Development, ANZx
As digital technologies continue to reshape financial services, the question of how banks will operate in the future is a hot topic - but, like all crystal ball gazing, it's terribly difficult to get right. There are so many outlets making predictions these days it's inevitable a lot will be off the mark.
02 Dec 2015
Three must-ask innovation questions for business
Peter Dalton | Managing Director Design & Development, ANZx
Modern corporate innovation is about delivering new and unique solutions people love, improving customer lives and creating lasting value. It's about applying new ideas and technology to increase quality, value, wealth and standards for customers.