02 Dec 2016
Phoebe O'Sullivan
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BlueNotes contributing editor
Modern technology gives business the freedom to focus on what really matters: the customer experience, successful entrepreneur and chef George Calombaris says.
09 Nov 2016
Phoebe O'Sullivan
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BlueNotes contributing editor
Despite a global market slump following Donald Trump’s triumph in the US presidential race, ANZ Chief Economist Richard Yetsenga says this will not necessarily be the negative event many are expecting even though it reigned in the prospects of the Fed raising rates in December.
15 Mar 2016
Phoebe O'Sullivan
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BlueNotes contributing editor
Innovation can come from anywhere in large organisations and it doesn't always have to be the top, according to former Proctor & Gamble chief information officer Filippo Passerini.
27 Oct 2015
Phoebe O'Sullivan
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BlueNotes contributing editor
Companies that successfully transform themselves into digital operations are over 25 per cent more profitable than those those that don't, according to analyst and author Didier Bonnet.
07 Aug 2015
Phoebe O'Sullivan
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BlueNotes contributing editor
Australia's banks are leading the Asia Pacific with their focus on customer experience, futurist Chris Riddell says, a vital advantage in an era where bank-customer relationships are as fragile as ever.
09 Jun 2015
Phoebe O'Sullivan
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BlueNotes contributing editor
The new generation of connected consumers will make or break companies over how they meet their expectations, making modern customer relations more vital than ever.
25 Mar 2015
Phoebe O'Sullivan
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BlueNotes contributing editor
Leaders must embrace change and take advantage of the new technologies shifting their relationships with their customers, according to industry veteran and Microsoft chairman John Thompson.
23 Feb 2015
Phoebe O'Sullivan
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BlueNotes contributing editor
The CEO of ANZ’s operations in the Pacific Vishnu Mohan says ANZ’s regional development agreement with the Australian government is an opportunity for the bank to use its expertise to better the region.