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Steve Worthington
Professor at Swinburne University

About Steve Worthington

A Professor at Swinburne University in Melbourne, Steve was formerly a Professor of Marketing at Monash University and, before entering Academia, head of Marketing and Planning at a UK Bank.

Steve specialises in the distribution of financial services and the payments system. He is a widely published author and has contributed to the Australian Government’s Financial System Inquiry and the Independent Commission on Banking in the United Kingdom. Steve has also researched and published on the payment card markets in China and Japan.

articles by Steve Worthington

27 Jul 2023

Is card surcharging justified or does it encourage rorting?

Steve Worthington | Professor at Swinburne University

While it touches us daily, most people are unaware. Every merchant has their costs, including the costs of accepting payments. But is surcharging just a regulatory approved justification for an extra charge?

31 Mar 2023

Why are we such suckers for financial scams?

Steve Worthington | Professor at Swinburne University

Scam alert messaging is everywhere yet we still lose millions to scams every day. Understanding innate human fallibilities can help protect us.

13 Sep 2022

What's the role of cash in financial inclusion?

Steve Worthington | Professor at Swinburne University

With cash usage dropping around the globe how can we ensure this doesn’t lead to financial exclusion for some in the community?

09 Sep 2021

Can cash resist the digital tide?

Steve Worthington | Professor at Swinburne University

Although digital payments are increasingly popular, cash is still a necessary form of payment for many in the economy.

22 Mar 2021

Are neo-banks here to stay? Or just a passing phase?

Steve Worthington | Professor at Swinburne University

So-called "neo-banks" may aspire to take market share from the incumbents but will they ever get passed being “too small to save”?

14 Sep 2020

Are fraudsters really that clever?

Steve Worthington | Professor at Swinburne University

Modern fraudsters are digital, agile and flexible. Are they actually the epitome of a successful business model?

25 May 2020

The culture of cash

Steve Worthington | Professor at Swinburne University

The perceived decreasing value of cash during the COVID-19 pandemic isn’t the same across the globe.

25 Nov 2019

Challenger banks: still a challenge?

Steve Worthington | Professor at Swinburne University

Before fintech, before neo-banks, there were ‘challenger’ banks. Where are they now?

23 Jul 2019

Exaggerating the death of cash

Steve Worthington | Professor at Swinburne University

Don’t toll the bell just yet - cash and cheques have peculiar attractions in even the most modern economies.

26 Apr 2019

Why bother surcharging?

Steve Worthington | Professor at Swinburne University

Regulation around surcharging keeps changing and has become more confusing for retailers and consumers alike.

26 Jun 2018

Cash and the black economy

Steve Worthington | Professor at Swinburne University

Much has been written about Australia’s move to a cashless society, do the numbers really stack up?

25 Jan 2018

Football’s cash derby

Steve Worthington | Professor at Swinburne University

ManU and Man City are massive rivals on the field – but their business models shows divided ideologies off field too.