The newly created role, which will report directly to ANZ CEO Shayne Elliott, will see Neave work with the bank’s product and services teams across retail, small business and wealth in Australia. He has previously served as Chief Ombudsman of the Financial Ombudsman Service and the Australian Banking Industry Ombudsman.
Neave was named a Member of the Order of Australia in 2005 for his services to the banking industry.
He also spoke to BlueNotes about reassessing remediation processes at ANZ and measuring success when making a difference. Watch the video above to find out more.
Andrew Cornell is managing editor at BlueNotes