VIDEO: success, the agile way

Responding to customer demand in a quick and effective manner is the key to successfully working the agile way, ANZ’s Gerard Florian says.

Speaking to bluenotes on video, ANZ’s Group Executive, Technology said ultimately the customer would decide if the system is a success. 

"To have technology working one way and the rest of the bank working differently doesn’t make sense.” - Gerard Florian, ANZ Group Executive, Technology 

“Agile is all around trying to, ultimately, do good work quickly,” he said. “The quickly bit we all get, we need to get things done. The idea of good is all about what the customer wants.” 

Success, the agile way

Earlier in May ANZ announced a new approach to managing and running its business in a bid to improve the way the bank responds to customer needs, empower staff and improve productivity.

The bank will adopt a ‘scaling-agile’ philosophy – an approach which originated in the tech industry – across its Australian division over the coming year.

Florian said a recent executive delegation in Europe studying the philosophy taught him the importance of an organisation-wide approach.

“To have technology working one way and the rest of the bank working differently doesn’t make sense,” he said. “We need to think business wide.”

Florian said there was no silver bullet for implementing agile but ensuring there was a melting pot of diverse ideas was vital.

“It’s about encouraging curiosity,” he said. “It’s about encouraging people to think a little differently, to speak up, to challenge ideas in a very respectful and structured way.”

Florian also touched on the benefits of agile working on staff engagement. Watch the video above to find out more.

Andrew Cornell is managing editor at bluenotes

The views and opinions expressed in this communication are those of the author and may not necessarily state or reflect those of ANZ.

editor's picks

31 Mar 2017

The case for DevOps

Matt Nicol | BlueNotes contributing editor

DevOps is a portmanteau changing the way a lot of organisations do business.

02 May 2017

ANZ overhauls its organisational approach to improve customer experience

Andrew Cornell | Managing Editor bluenotes

ANZ is shaking up its management style in a move CEO Shayne Elliott hopes will improve the way the bank responds to customer needs, empower staff and improve productivity.

19 Aug 2015

Don't fight flexible work. It's productive. And it's already here.

Susie Babani | Former Chief Human Resources Officer at ANZ

A couple of months ago the CEO of my company declared all roles should be flexible. We've had policies on flexible working for a number of years but usage was sporadic and very much depended on a “Leadership Lottery” - if you had a leader who "got it" then flex was just part of the day to day norms and no big deal.