Now an entrepreneur in residence at MYOB, Ross says in the push to become agile the company needed to “change not just the product but our culture.”
“That’s really a change in the way our mindset is around constant improvement,” he said.
Ross said MYOB leaders set out to explain what they were trying to do to help their customers and then allowed team members the discretion to find their own solutions.
“Initially we focused a lot on the how we would do things [before] really backing off defining the how and really just describing the what.”
He also touched on the difficulty of change and why agile demands full commitmentt. Watch the video above to find out more.
Andrew Cornell is managing editor at bluenotes