Florian said technology teams in banks had traditionally focused on building things and fixing things.
“When we move to that service-provider mindset, what we’re really thinking about is: how do we create a service as a long-term view, but get some value out quickly and then continue to add more features based on customer feedback?” he said.
“And taking real responsibility that those services meet our customer needs.”
He also touched on the role of the bank’s core system and the evolving nature of the bank’s technology architecture. Watch the video above to find out more.
Andrew Cornell is managing editor at bluenotes