Elliott said the way banks – including ANZ - will be shaped in the future won’t be defined by what other banks do but what customers enjoy the most.
“People’s experiences in life are defined by the AirBnB’s and the Facebook’s of the world and they in many ways describe what ‘good’ looks like,” he said.
“We need banking to be as engaging as those tools and that’s why being part of it is so important.”
Watch the video above to find out more.
Andrew Cornell is managing editor at bluenotes