Richardson said while no digital identity system currently exists in Australia, the country could take inspiration – and lessons – from overseas.
“It’s really important to bootstrap what other countries have done,” she said. “There are lots of benefits in being a fast follower.”
“In many countries there’s mandated government digital identity which has enabled private-sector services to build out of that.”
In others, private and public sectors have worked together to deliver an effective system, Richardson said. But for any system to succeed, the most-import thing is securing user support, she said.
“We have to offer a service people inherently and intrinsically want to use,” Richardson said.
Watch the video above to find out more.
Anne Collard is Head of Payments Capabilities & Industry at ANZ