John says issues arise when people start a new job and immediately focus on how they are going to get their next promotion, at the cost of focus on your day to day tasks.
“I do think that eventually things catch up with you,” he said. “If you progress too fast and you're not ready, eventually you will hit a brick wall.”
We also spoke about culture, a word John “hates”, preferring instead to focus on “atmosphere”. Too much focus on culture can create a business environment which is too inward-looking, he says.
Still, John realises the importance doing the right thing – and says it’s a pretty simple equation.
“If you do the right thing to your customers, you do the right thing for your staff, you do the right thing to people… it has to have a positive effect,” he says.
Shayne Elliott is CEO at ANZ