The new fluid workspace must be constructed with the intention of enabling enterprise productivity with ease of access, which fulfils next-gen workforce demands. In other words it should focus less on devices and more on user productivity - along with the experience.
A digital workplace with the combined force of social, mobile, cloud and analytics can help meet the immediate and long-term requirements of the business and the user, while also driving change in the end user experience.
A modern CIO’s agenda should inevitably include three key workplace transformation pillars - simplification, digitisation and automation.
Employees today want to connect and access content anywhere, anytime and quickly, across any device. This requires organisations to exploit content, data and technologies to the maximum extent possible.
The workplace of the future will therefore need to meet these expectations by being hyper resilient, agile, workload-centric and agnostic to device, platform, network and provider.
Products and services which are simple to navigate, clear and not over-engineered are winners in the marketplace. Some older processes are not as simple or fast as they need to be.
Simplification enables employees to do business better, improve their performance and productivity and drive innovation. This requires processes to be reimagined, workflows to be simplified and transactions to be redesigned.
Automation via technologies such as BOTs, robotic process automation (RPA), custom scripts and tools can be incorporated in various areas of the organisation for agile and swift processes, leading to reduction in turnaround times as well as cost of operations across devices.
Technologies at the digital frontier such as, artificial intelligence (AI), machine learning (ML), advanced statistical modelling and pattern detection capabilities can significantly enhance the user experience, efficiency and effectiveness across devices, technologies and platforms.
As the focus shifts from function-centricity to the end-user, agile and design thinking are being adopted as a way of working to build persona-driven, intuitive, simple and context aware applications.
To provide such a seamless user experience across all enterprise applications it is necessary to consolidate processes and eliminate complexity from systems.