Seven of the jobs AI will need people to do:
A study in MIT Sloan in 2017 called them “trainers, explainers and sustainers” - the three types of people AI will create greater employment demand for.
Of all the roles to develop, these seven will be critical to the success of large organisations like ANZ. The titles may differ of course but it’s not like the IT industry ever sticks to one title for any job.
- Linguists (to train meaning/detect sarcasm)
According to Peter Meliniotis of Capgemini, investment into AI-driven experiences is being noticed by consumers and starting to be embraced – yet not purely.
He says Capgemini research shows “…58 per cent of Australian consumers prefer interactions enabled by a mix of AI and humans. They want an experience informed by human intelligence.”
- Interaction modelers (for dialogue)
Artificial intelligence will still need to sound like a human to ensure a seamless customer experience.
- Worldview trainers (to train cultural differences)
Cultural sensitives are complex. As multinational companies like ANZ increasingly use AI tools, someone will need to teach the robots some manners.
- Context designer (of smart decisions)
“[AI robots] will remain poor at abstract tasks such as complex problem solving and even worse at interactions that require empathy or common sense,” a Strategy+Business report suggests.
“Thus, managing people, solving unstructured problems, and innovating will remain almost impossible to delegate to a robot, no matter how well programmed it is.”
- Data scientists & AI coders
A PWC report states “professional, scientific and technical services [will] see a 16 per cent net increase in jobs” in the UK.
“Machine learning depends on having a data-filled, accessible history from which the computer system can make inferences,” S+B says.
“There are really important questions about how we embed ethics and our understanding of people’s psychology into the way we write code,” ANU College Dean of Engineering & Computer Science Eleanor Huntington recently told bluenotes.
“I think that's going to be one of the most important and profound things humans do over the next five to 10 years.”
- Evangelists & machine relations managers
Everyone needs a representative – even our robot overlords.