Under Shayne’s leadership, ANZ defined its purpose as “shaping a world where people and communities thrive”, something the CEO says helps him remain conscious of the bank’s impact and optimistic for the future.
“Our job is to keep reminding people why we're here - this is what's important right now. I think that's inspiring and something to be very optimistic about,” he says.
Shayne reflected on the democratisation of financial services and how building a better bank for customers has meant the power balance has now swung towards the customer – something he sees as a very good thing.
“It's not that long ago that if you wanted to borrow money from the bank… you'd have to go and pitch [yourself]. The bank had all the power,” he explains. “Now, the consumer has all the power and the banks are out there pitching ourselves to them!”
Shayne says this means consumers have the power to make decisions based on what types of values and policies they want to support and where they want to invest their money. Something the bank takes very seriously when thinking about topics like sustainability and diversity.
We agree. We see this in the investors who choose to invest in IIX and our mission to make finance work for the 99 per cent.