24 Aug 2022
Andrew Cornell
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Past Managing Editor, bluenotes
Maybe with some reluctance but the authorities are moving to bring the emerging world of digital assets and decentralised finance inside the official tent. Better inside maybe …
15 Aug 2022
Shaq Johnson
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Head of Customer Protection, ANZ
As the threat from financial scams and identity theft evolves, banks and customers must be increasingly agile and savvy to keep up.
30 May 2019
Liz Maguire
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Head of Digital Channels & Transactions New Zealand, ANZ
Open banking is gathering traction in New Zealand where adoption has a distinctly Kiwi style.
09 Oct 2017
Carina Parisella
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Innovation & Technology Editor, bluenotes
Banking is now about convenience – and it’s up to banks to learn where the friction points are.
28 Sep 2017
Mike Bullock
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Chief Operating Officer, ANZ New Zealand
From sci-fi to reality at rapid pace, cyberattacks which could cripple businesses – and even nation-states - are a real threat.
05 Sep 2017
Andrew Cornell
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Past Managing Editor, bluenotes
Companies need to realise the scope of the change presented by analytics quickly – and for some it’s already too late.
04 Sep 2017
Peter Dalton
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Managing Director Design & Development, ANZx
Mobile phones are set to become personal biometric devices, increasing security on a number of features.
28 Aug 2017
Az Yousaf
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General Manager of Digital Platforms at Kalido
Five key insights on mobile experiences every business needs to understand.
17 Aug 2017
Tony Field
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bluenotes contributor
How long before Google starts asking the questions? We speak to two experts about how tech is changing the way we communicate.
14 Aug 2017
Andrew Cornell
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Past Managing Editor, bluenotes
ANZ tech GE says on video businesses must align with modern customer expectations.
17 Jul 2017
James Lloyd
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EY FinTech Leader for Asia-Pacific
More consumers are using fintech products than ever before with China a clear global leader.
04 Jul 2017
Peter Dalton
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Managing Director Design & Development, ANZx
Far more than just a telephone, the iPhone has changed the world – and connected it – arguably more than any other device in recent history.
04 Jul 2017
Shane White
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Content Manager, Institutional, ANZ
Workers share their experiences of operating in a world with computers in their pockets.
10 May 2017
Andrew Cornell
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Past Managing Editor, bluenotes
The artificial brain is growing but no matter how smart it becomes its power will depend on mere mortals and market forces.
09 May 2017
David Lewis
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Australian business professional and founder of The Mentor List
Work Club founder and CEO Soren Trampedach discusses the future of work – and it is essentially evolve or die.
08 May 2017
Denise Buckton
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Senior Manager, Digital Tools at ANZ NZ
Fresh from San Fran, here are six key take-outs from a region known for incubating innovation.
05 May 2017
Chami Akmeemana
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Executive director of regulatory solutions, ConsenSys
Since the financial crisis in 2008 the speed of regulatory change has accelerated rapidly, consuming an increasing amount of time and resources. In 2014, the top six banks in the US spent over $US70 billion on emerging regulation.
05 May 2017
Carina Parisella
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Innovation & Technology Editor, bluenotes
Only 3 per cent of tech firms globally are founded by females. Which doesn’t just sound wrong but in fact delivers poorer economic outcomes.
24 Apr 2017
Terrie Lloyd
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CEO, Japan Travel KK
One of Japan's big-three parcel delivery companies, Yamato, dropped a bombshell when an "inside source" told a major daily newspaper they would gradually end their same-day deliveries for Amazon Prime customers.
06 Apr 2017
Tareq Muhmood
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CEO Korea & Managing Director Global Subsidiaries, ANZ
I was intrigued by BlueNotes columnist Andrew Cornell’s recent article All aboard fintech’s Trojan horse which highlighted a KPMG report showing the value of Fintech investment in 2016 was well down on 2015.
31 Mar 2017
Matt Nicol
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bluenotes contributor
DevOps is a portmanteau changing the way a lot of organisations do business.
09 Mar 2017
Tristan Chan
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Author, Global-is-Asian
Touted as a revolutionary technology, blockchain is a shared, immutable ledger which can be used across various industries to record transaction histories, thus building trust through accountability and transparency.
06 Feb 2017
Andrew Cornell
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Past Managing Editor, bluenotes
The reports of the death of Bitcoin may be exaggerations but they're out there.
28 Nov 2016
Sophie Speer
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BlueNotes contributing editor
Just as the ocean never stops moving, neither does the sailing industry. For Kiwi sailmakers Doyle Sails, weathering the changes and reading long-range forecasts have been the keys to success.
15 Nov 2016
Matt Ormiston
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Head of Technology & Corporate Optimisation & TSO, ANZ
Dr Stan Rodksi is a cognitive neuroscientist specialising in the peak performance of the brain. His research in stress evaluation has seen him work closely with some of Australia and the world’s most successful private, school and sporting organisations, including AFL, NRL and Olympic athletes.
08 Aug 2016
Renee Whitford
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BlueNotes contributing editor
The most successful businesses appeal to a wide range of people because they have diverse teams which understand what customers want and need, according to two senior technology and banking executives.
21 Jul 2016
Renee Whitford
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BlueNotes contributing editor
'Ecosystems are the new black' in the corporate world, according to two of Australia’s most senior banking and technology executives. More and more companies are collaborating to achieve growth in the digital marketplace rather than competing outside their natural base.
03 Jun 2016
Eamon Veaney
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Senior Vice President & Web Coordinator, ANZ Retired Officers Club
Not all bank technology is cutting edge. While banks actively pursue fintech, cloud solutions and core rebuilds, some financial services technology dates back to when the Concorde took its maiden flight. And some of that bank tech is still in the air.
30 May 2016
Sally Adee
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Editor, GameChangers
This is an edited excerpt from the New Scientist report, Gamechangers: Automation and Artificial Intelligence.
30 May 2016
Angelique Beck
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Business Manager Technology, ANZ
Disruptive collaborative and communications technologies have changed the way cross-border trade operates by compressing the distance between nations, the director of cross-border business at Pitcher Partners Rohini Kappadath says.
17 May 2016
Louise Halliwell
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Director Public Policy & Regulatory Affairs, PWC
Australia’s budding innovation culture has developed in the face of a tightening regulatory environment. Can the two coexist?
11 May 2016
David Bowie
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Managing Director, SAS Australia and New Zealand
We read all the time about digital disruption and while we have a sense of what it means there is a tendency to think of it as applying only to cool start-ups. But it is also happening in established organisations and across every industry sector.
11 May 2016
Carina Parisella
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Innovation & Technology Editor, bluenotes
Few would argue against more young girls studying STEM (Science, Technology, Engineering and Mathematics) subjects. Statistics show employment in the sector is dominated by men at all levels, from education to boardrooms.
28 Apr 2016
Andrew Cornell
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Past Managing Editor, bluenotes
ANZ will become the first major bank in Australia to offer Apple Pay services in the latest significant development in the Australian payments sector.
06 Apr 2016
David Brookes
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Managing Director, Social Traders
The Australian government’s newly rolled out innovation and science agenda represents positive political leadership in creating an Australia which values new ideas, business and technology. But it’s wrong to assume innovation is limited to, or synonymous with, fancy new tech.
29 Mar 2016
Todd Tobias
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Former Director Business Projects Global Markets, ANZ
When we think 'digital', we often think of beautiful apps and websites containing cutting-edge functionality, delivered via simple user interfaces striving to create a flawless experience and, in doing so, encouraging customers to engage.
22 Mar 2016
Matt Boss
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Former Managing Director Products and Marketing, ANZ
Network Ten executive general manager and advertising guru Russel Howcroft has an important message for business leaders: don't say 'no'.
18 Mar 2016
Alexis George
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Deputy Chief Executive Officer & Group Executive Wealth Australia, ANZ
Over the past few decades technology has changed our lives at an unprecedented rate. For the wealth industry, the convergence of technological and social innovation is pushing us to think and act differently, finding new ways to help people secure their future wellbeing.
08 Mar 2016
Andrew Cornell
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Past Managing Editor, bluenotes
One of the interesting discussions sparked by Maile Carnegie's decision to leave Google to join this bank, ANZ, was around whether banks might soon be better run by technologists.
23 Feb 2016
Andrew Cornell
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Past Managing Editor, bluenotes
You have to move fast in modern technology: fintech is already passe. Apart from being a bubble (at least in the view of many analysts), tech savvy soothsayers and the occasional carpet bagger have already moved on to the next wave of digitally disruptive platforms, be they in agtech (agricultural technology), mining tech (smart technology for the resources industry) or regulatory technology.
08 Feb 2016
Steve Glynn & Adam Cartwright
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Former Global Head of Information Security & Head of Cyber Security Operations, ANZ
Right now, you're online. You're not alone - according to the United Nations agency for information and communication technologies more than three billion people now regularly use the internet.
19 Jan 2016
Andrew Cornell
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Past Managing Editor, bluenotes
Even as global equity markets have plumbed depths not seen since the financial crisis, investor appetite for start-ups, particularly in the financial technology – 'fintech' – space has remained near insatiable.
13 Jan 2016
Rita Zonius
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Former Head of Internal Digital Communications, ANZ
Change can be a scary thing. In an increasingly social business world the arrival of enterprise social networks (ESNs) in workplaces has been met with a mixture of enthusiasm and anxiety. The truth is you have nothing to fear – while it will change the way everyone works, it is only for the better.
16 Dec 2015
Adele Tan
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BlueNotes contributing editor
The trend to Digital financial services is undeniable but there's the dark side of dependency on systems exposed to risks and vulnerabilities. The hyper-connected nature of digital makes it easy for cybercriminals to fraudulently access information and systems.
26 Nov 2015
Drew Turney
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Freelance journalist
As cybercriminals improve their methods, so too does the cybersecurity industry – the arms race between the two isn't news. But here's what is – one of the earliest and most developed examples of artificial intelligence we have in the world might finally give protection from cyberthreats the edge we've been waiting for.
11 Nov 2015
Andrew Arcuri & Richard Helm
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Cost and time overruns are commonplace for IT projects but in a major business transformation, they can be fatal. Research shows when technology-enabled transformations fail, they fail hard.
23 Oct 2015
Toby Heap & Ian Pollari
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Co-founder of H2 Ventures & Global co-chair of KPMG's Fintech practice
Viewing the below chart of web searches, you could be forgiven for thinking that fintech has only really emerged in the past year. But the financial services sector has been innovating with technology for centuries – so why has it got so big recently?
19 Oct 2015
Alex Kewley
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Director, Client Insights & Solutions, ANZ
Seeing the black cab drivers lined up in London to protest against Uber earlier this year got me thinking: there is no stopping progress (although in the short term you can obviously cause traffic jams).
15 Oct 2015
Steve Glynn
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Former Global Head of Information Security, ANZ
Against a background of accelerating technological change and disruptive business models, cyber security has become a key operational risk facing organisations of all sizes – especially those in financial services.
13 Oct 2015
Shayne Elliott
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Chief Executive Officer, ANZ
A visit to Silicon Valley is both terrifying and exciting.
13 Oct 2015
Andrew Cornell
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Past Managing Editor, bluenotes
Going viral is one of the favoured metaphors of the social and digital world but it is the nature of viruses to rapidly mutate, shifting targets and impacts.
09 Oct 2015
Andrew Cornell
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Past Managing Editor, bluenotes
BlueNotes and PwC Capital Edge are presenting a series of discussions and roundtables with industry experts, ranging across the wide capital markets universe from start-ups and entrepreneurs to risk and digitalisation.
07 Oct 2015
Cheng Lim & Michael Swinson
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Partners at King & Wood Mallesons
Cyber security is looming as one of the great challenges of the 21st century. Several governments around the world are responding by strengthening online security laws which in some cases are creating a degree of regulatory uncertainty - but, critically, running the risk of deterring cross-border investment.
28 Sep 2015
Charles Happell
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Managing Director, Happell Media
The AFL Commission tried hard to dissuade the Melbourne Cricket Club from staging three big-time soccer internationals at the MCG in July. Now we can see why.
22 Sep 2015
Andrew Cornell
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Past Managing Editor, bluenotes
Financial services companies around the world are signing up for consortia and joint ventures to keep pace with the accelerating digital disruption at a rate not seen… well not seen for a decade or so. Unsurprisingly, most of the latest partnerships orbit around financial technology, “fintech".
09 Sep 2015
Elizabeth Masamune
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Managing Director of @Asia Associates Japan
Minami started work at Takashimaya department store in Osaka, Japan in October 2013. Since then she has dealt with over 1,000 customers, honing her sales skills. On her third stint at the store in May this year she was reassigned to the men's shirt department, with a sales target of ¥500,000.
04 Sep 2015
Patrick Maes
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Former General Manager Strategy & Planning, ANZ
I am passionate about developing the next generation of technologists and strategic thinkers and retaining talent, rather than seeing these people forced to explore Silicon Valley and other overseas locations because the opportunities are not being created locally.
24 Aug 2015
Shayne Elliott
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Chief Executive Officer, ANZ
As chief financial officer at ANZ I'm always on the lookout for what others in the industry are doing well to see what I can learn and apply at our company.
20 Aug 2015
Matt Boss
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Former Managing Director Products and Marketing, ANZ
Almost every successful company has a firm understanding of strategy and values. But how many have a clear, simple and stated organisational purpose?
20 Aug 2015
Marc Vogts
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Inaugural Executive Director John Grill Centre for Project Leadership, University of Sydney
Australia has just come through the largest resource project investment boom in its history. On the upside, project operators were able to rapidly scale up production to meet demand.
17 Aug 2015
Andrew Grill
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Global Managing Partner, IBM Social Consulting
Ask yourself this question - is digital in your company's DNA? If the answer is 'no' or even 'not really' then this story is for you.
10 Aug 2015
Andrew Cornell
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Past Managing Editor, bluenotes
BlueNotes would not exist were it not for the ANZ board trip to Silicon Valley two years ago. It was then the board, and ANZ chief executive Mike Smith in particular, saw how powerful the shift to a digital and social world truly was.
07 Aug 2015
Phoebe O'Sullivan
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BlueNotes contributing editor
Australia's banks are leading the Asia Pacific with their focus on customer experience, futurist Chris Riddell says, a vital advantage in an era where bank-customer relationships are as fragile as ever.
06 Aug 2015
Tareq Muhmood
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CEO Korea & Managing Director Global Subsidiaries, ANZ
Following a recent ANZ telco and technology event on connectivity, the internet of things and cybercrime I attended, I had to pause and think about what it all meant. I thought about it for a couple of days and in the end I came away with three key learnings.
05 Aug 2015
Daniel Norton
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Former Manager Pricing Data & Analytics, ANZ
A hackathon is an event where software programmers, developers and designers come together for days on end to brainstorm, create and collaborate. It's a place where ideas are born - and like all ideas some die quietly, some burn bright but quickly flare out and others take on a life of their own.
27 Jul 2015
Steve Glynn, Guy Boyd & Damian McMeekin
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Former Chief Information Officer & Group General Manager Operations & Services, ANZ
It was only a few short years ago smartphones started appearing in people's hands in significant numbers and yet almost immediately the way we communicate has transformed. This has brought both astounding benefits and increased risks.
21 Jul 2015
Greg Adamson
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Principal Fellow, University of Melbourne and President, IEEE Society on Social Implications of Technology
On August 14 it will be 20 years since the float of Netscape. For those of you of a younger vintage, Netscape was a browser once the dominant portal for access to the internet.
21 Jul 2015
Ivor Ries
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Guest columnist; Senior analyst, Morgans Financial Ltd
Although Australians pride themselves on being innovative and able to adapt to new circumstances, the reality is our economy and political processes are slow to adapt to new realities.
20 Jul 2015
Patrick Maes
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Former General Manager Strategy & Planning, ANZ
A lot has been said about the relationship between banks and fintech start-ups. Many have implied an adversarial relationship or spoken of banks needing to take an acquisitive approach (via corporate ventures).
29 Jun 2015
Fred Ohlsson
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Group Executive, ANZ Australia
Innovation is not just about technology but about what people want, need and how they choose to interact and do business. That's particularly relevant for so-called 'mobile wallets', an idea that's been around a while but is now breaking through.
28 May 2015
Scott Collary & Maria Garcia de la Banda
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Former Chief Information Officer & Deputy Dean Information Technology Faculty, Monash University
The IT industry has a gender diversity problem which starts at the critical education level where enrolments at schools and universities have stagnated. So what can be done about the issue and who needs to act?
22 Apr 2015
Scott Collary
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Former Chief Information Officer, ANZ
Everyone loves the latest and greatest gizmo. With new tech popping up every day it's easy to get excited about the implications of the next big thing. Even in banking. The next Apple Pay is going to change payments forever and that's all going to happen on the next Apple Watch, right? Well, only if customers really want it.
31 Mar 2015
Andrew Cornell
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Past Managing Editor, bluenotes
Disruption, particularly in financial services, is one of the hottest investment themes going.
20 Mar 2015
Patrick Maes
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Former General Manager Strategy & Planning, ANZ
“Would you like fries with that?" We've all heard that phrase pioneered by a certain fast food chain. It's called suggestive selling and has been hugely successful in increasing sales and revenue for the organisation.
04 Mar 2015
Jayne Opperman
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Former General Manager Technology, ANZ
If you’ve seen The Imitation Game or know about the calculation machine (computer) used by the British during World War II to break enemy codes, you may wonder how Silicon Valley in the US is the centre for innovation and the computing industry, rather than Bletchley Park in the UK.
14 Aug 2014
Jayne Opperman
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Former General Manager Technology, ANZ
We are seeing a shift in generations, from those who grew up with the internet to those who have 'discovered' the possibilities of data. A shift from 'Digital natives' to 'Data natives'. Data natives expect their world to be 'smart' and to seamlessly adapt to them and their preferences.
13 Aug 2014
Andrew Cornell
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Past Managing Editor, bluenotes
There was a full ballroom at Melbourne’s Grand Hyatt today for the Trans-Tasman Business Circle business forum with ANZ CEO Mike Smith. Here’s the key takeaways from my wide-ranging conversation with Mike.
13 Aug 2014
Andrew Cornell
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Past Managing Editor, bluenotes
Legislation that was written in an old world environment needs to be refreshed and modified.
28 Jul 2014
Steve Worthington
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Professor at Swinburne University
The Wallis Financial System Inquiry in 1997 famously devoted just a couple of pages to superannuation. The 2014 Murray version has super as a major focus.
21 Jul 2014
Craig Sims
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Group General Manager Operations & Services, ANZ
Customer use and preference drive bank technology.
16 Jul 2014
Frank McGrath
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General Manager Technology Service Management, ANZ
With the business I’m in, IT, people focus on the “T” – technology. But the business I’m really in is the “I” – information.
25 Jun 2014
Paul Black
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Former APAC Regional Managing Principal, Verizon
Education, industry collaboration keys to fighting cybercrime.
23 Jun 2014
Katherine Milesi
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Partner, Deloitte Digital
Corporate denial comes in many forms but none more striking than executives who label social media a novelty. In my role as digital strategist to Australia’s largest companies, I’ve met some non-believers and some sceptics, some who put social in the too-hard basket and still others who are seemingly oblivious to the great social revolution that is happening with Australian consumers and employees.
19 Jun 2014
Paul Black
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Former APAC Regional Managing Principal, Verizon
Cybercrims want intellectual property and product designs, not just money.
18 Jun 2014
ANZ Research
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The bank technology revolution – you’ll only recognise it with hindsight.
09 Jun 2014
Andrew Cornell
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Past Managing Editor, bluenotes
In Melbourne’s Docklands precinct, where the ANZ mothership is berthed, there’s dozens of small cafes and lunch spots. Almost all accept contactless card payments, the so-called “tap and go” system.
22 May 2014
Peter Weill
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Senior Research Scientist and Chair of the Center for Information Systems Research, MIT Sloan School of Management
Does banking have a future?
20 May 2014
Andrew Cornell
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Past Managing Editor, bluenotes
As a journalist for more than three decades, two of them at the Australian Financial Review and the last five months here at ANZ, I’ve spent my career in the game and am heavily invested in its future.
05 May 2014
Hayley Morris
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Founder, The Ideas Nest
Buy, consume, dispose – such is the widely accepted framework that we consumers accept and operate within. But turning this framework on its head is a steadily growing, global movement known as “collaborative consumption”.
15 Apr 2014
Mike Smith
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Former Chief Executive Officer, ANZ
I joined LinkedIn’s influencer program last year and it was reported on the front page of Australia’s major business newspaper as breaking news.
06 Apr 2014
Paul G Edwards
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Publisher, BlueNotes
Just a few years ago when I stepped on board the Number 8 tram at Punt Road to get to work, passengers were immersed in Melbourne’s great newspaper mastheads – The Herald Sun, The Age or maybe The Australian Financial Review (AFR) or The Australian.
Chris Jaggard
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Commercial Banking Lead Aus & NZ, Accenture
Commercial banks must scale up their data-driven strategies to really create a return on investment.