According to Sheerin, the objective for the company was to totally reimagine the home loans process.
“We wanted it to be super simple. We didn't want anything on paper [and] ideally not needing to call to a branch or anything like that,” he explains. “We essentially built the entire platform from the ground up and pulled away from the traditional ways of doing things.”
From a technology perspective, Crick says the team started off very simply by looking at the processes involved.
“We looked at how risk is managed, how the customer would go through an application process, how the customer service agent would typically interact with the customer,” he says. “We mapped out what our ideal world would look like. And with cloud technology the way it is at the moment, we can actually build software that meets our business needs.”
Crick said by starting “process down” and using cloud technologies, it was simple for OneTwo to build its entire stack from the ground up.
Sheerin says the team looked at everything that was going on in the industry and asked “how would we do this with no rules and no precedents?” So they decided to get rid of the home loan application altogether.
“We've created an experience where the customer and the agent don't have to think about what information needs to be gathered or the exact data points needed. They're instead both guided through a really great conversation and just have to focus on getting to the right outcome.”