The use of video communication has become vital in building trust and relationships in cross-border deals, Kappadtah said, and improved communications technologies have helped strengthen that.
“We work with Skype, we work with WhatsApp, we work with a whole heap of communications tools today in order to bridge that distance,” she said.
Innovative global supply chain solutions have also been a gamechangers, Kappadtah said.
“I think those supply chain optimisation solutions are becoming crucial to businesses today,” she said. “They help with efficiencies, reducing of costs and so on.”
She said the fintech revolution also having an effect on the sector as individuals and businesses change the way they source capital.
“There’s a considerable amount of disruption in this trade space,” she said. “Technology has become the big leveller but also the big point of difference, creating a competitive advantage for companies trading across borders. “
She also touched on the effect of payments tech like bitcoin and P2P have had on the sector. Watch the video above to find out more.
Angelique Beck is Business Manager Technology at ANZ