While not in the annual results, the 2017 financial year was also significant for the fact for the first time in our history ANZ’s brand consideration was number one out of all New Zealand banks - not just the big four.
Our Net Promoter and Customer Satisfaction scores also went up and I know this has been a focus for everyone on the front line.
Our digital story has also started to ramp up. ApplePay had its one year anniversary, GoMoney has more features and other initiatives are underway for our frontline staff and customers.
David Hisco is CEO, ANZ NZ