While COVID-19 has severely disrupted the financial services industry, it has presented opportunities too in terms of building efficiency for our customers and people.
"Our digital and automation agenda has helped improve our efficiency and productivity by about 22 per cent over the last three years.”
In ANZ’s Institutional bank we have been working on automation for some years now but it is an ongoing program which will continue to have a great impact on our corporate customers by simplifying their banking experience as well increasing our internal capacity.
The Institutional automation agenda is built on having the right programs and people in place and it is critical in underpinning the delivery of our business strategies.
What is working for Institutional is a culture of continuous improvement and innovation.
There is a strong connection between various automation projects across the value chain, as opposed to discrete pieces of work, underpinned by an ongoing partnership with our technology colleagues. As a division, we are working on a number of automation programs to meet our customers’ needs.
Combined with other divisional initiatives, our digital and automation agenda has helped improve our efficiency and productivity by about 22 per cent over the last three years.
The progress Institutional has made is a recognition that apart from large projects, thoughtful investments and small improvements really do make a difference. Embedding a culture of ongoing progress, building a digital mindset and building the right capabilities to execute was recently recognised with industry accolades in the Peter Lee and Greenwich surveys.