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On her immediate priorities, Carnegie said she intends to spend a lot of time listening to her team to understand what their focuses are. However, she says she does intend to split her attention between business priorities and organisational priorities.
“The business priorities… are going to be very consistent with the priorities the team already have,” she explains. “To increase our competitiveness in home loans and get our revenue momentum going, to get the first ANZ Plus proposition out - and making sure that it’s not just landing well but we can see that it’s improving the financial wellbeing of our customers - to accelerate the ANZ Plus home loan position and to make sure our resources are properly allocated across the teams.”
Carnegie says she wants to spend more time on the organisational priorities such as ensuring the team remains high performing through the transition.
“When bringing the teams together, how can we make sure things like our decision making is sped up? That we’ve got really great communication and relationships across the newly formed team… that [the transition] brings more energy and even more motivation into the teams themselves.”
She also points to increasing the focus on customers as a key challenge for the team, as well as balancing resourcing between short- and long-term goals.