IWD2018: women throughout ANZ’s history

Swifte was so effective she supervised groups of junior male clerks later in her career, who were all expected to be proficient typists.

As ANZ’s archives record, the juniors were “wary of this small, plump women who inspected them daily to ensure they had clean hands, polished shoes and combed hair”.

Parkes’ untimely death within a month of proposing more female employees leaves us to wonder what more he could have championed.

Volunteers

During the World War I ANZ employees volunteered at a greater rate than the population as a whole. With so many men on active service overseas, it was left to women to fill the hundreds of vacancies they left – often to distinction.

By the time Swifte retired in 1920 policies had changed dramatically to admit more women into the workplace, although it was some time before they were permitted to handle money or serve customers. 

It didn’t take long for this to change. In fact it was (ANZ forebear) ES&A Bank which was the first bank to employ a woman into a frontline role.

Former bank manager Percy Wallis described Madge Mathewson, who worked in the bank’s Caulfield East branch, as the “most capable… teller I ever had”.

Restrictions

While the new recruits often served with distinction – some restrictions remained.

Bank of Australasia policy did not allow the employment of married women, meaning many who served during the war had to resign afterwards.

It wasn’t until World War II that this began to change.

Rather than require female employees to resign at the end of the war an inspector recommended taking the next step and training female clerks as tellers.

While it was not immediately accepted, the bank’s superintendent agreed to allow women to cover lunchtime gaps.

This change accelerated after the war as branches focussed more on customer service which in turn led to the greater employment of women, as ANZ’s advertisements from the time show.

As well as employing women in frontline roles, ES&A Bank also kicked off an innovative new idea aimed at attracting female customers.

In 1965, the Ladies Banking Suite in Swanston Street, Melbourne was opened.

Designed to emulate a family home, the suite was a self-contained section of a branch where women could do their banking and was staffed entirely by female tellers (with the exception of a male supervisor).

No doubt

In the decades which followed there was an increase in the number of women appointed to managerial positions.

The 1970s saw women occupying roles such as the the first female branch accountant and the appointment of Sue McCarthy as state economist for Victoria – reportedly the first woman in any bank in Victoria appointed to a full managerial position.

In 1983, Dame Leonie Kramer was the first woman appointed to the ANZ Board.

As well as the first female board member, Kramer was the first female professor of English Literature in Australia, the first female chair of the ABC and the first female Chancellor of the University of Sydney.

Swifte would no doubt have approved.

James Wilson is historical editor at bluenotes & Peter Marinick is archivist at ANZ