Mahoney said one of the reasons omni as a business model was evolving greatly is because it’s forcing banks to truly focus on their customers.
“Having a customer-centred approach, putting the customer at the centre of everything we do, means that we have to change our approach,” he said.
“We can't be exposing capability to our customers in a disaggregated fashion anymore. What we actually need to do is put it in one place.”
You can listen to the podcast above to find out more.
Gemma Simpson is a bluenotes contributor