Today, financial services organisations hold their customers' data ‑ sharing it with third parties is difficult and complex. For example, bank customers can only share their transactional data by exporting or printing it then sharing their statements with one third party at a time.
"If you want to go fast, go alone. If you want to go far, go together.” - African proverb
In contrast, open banking will allow customers to share their data seamlessly with accredited third parties of their choice. This will give them more control and transparent oversight of their financial information.
Open banking will facilitate greater innovation and improved customer value propositions, leading to a more personalised customer experience that goes beyond traditional banking.
Using data-driven insights, banks and other parties will be able to develop lower cost services and reduce fees while better supporting financial wellbeing and potentially improving financial and digital literacy and inclusivity.
Open banking will also make it easier and faster for ANZ to work with third parties and deliver on our ambition of helping customers improve their financial wellbeing. Whether that’s saving for or buying a home; or starting, running and growing a business. There are endless benefits of using data to offer better product suitability, easier onboarding, faster loan or credit applications and a more insightful choice of products and services.
Maintaining trust in an open world
Customer privacy and data protection is critically important. While our customers have a high level of trust in ANZ, they are hesitant about sharing their data and rightly expect ANZ to protect their personal information. ANZ takes this responsibility seriously. As open banking develops, the banking industry will continue to invest in data security, while importantly educating customers on how their data is being shared. This will allow customers to make better decisions on how they use their data, while also remaining in control.
As happened in Australia, New Zealand has opted for Consumer Data Right (CDR) legislation and we’re taking an industry-led approach (as opposed to the UK’s regulation-first approach). New Zealand’s CDR legislation will have a similar focus to the UK and Australian model protecting consumer’s rights across a range of sectors including banking, telecommunications, utility providers and government.
The industry-led approach allows banks and other interested parties to help shape the legislation and make it fit-for-purpose. New Zealand is taking lessons from the overseas experience, applying an iterative approach across sectors with the aim of creating a legislative framework that will work for all New Zealanders. There are many ways banks, retailers, fintech companies and governments can work together to create a sustainable open data ecosystem.
As we continue to develop open banking, I’m reminded of this African proverb: “If you want to go fast, go alone. If you want to go far, go together.”
If we can learn anything from overseas, it’s that creating an open data ecosystem takes time. It’s complex, costly and there isn’t a perfect model to follow. There is also a growing acknowledgement and appreciation of the different perspectives and capabilities banks and fintech companies bring to the table. We’re seeing a convergence between banks, who have built a trusted, safe and secure ecosystem through strong risk management practices, and the fintech’s ability to be agile, move at speed and present a new way of thinking. Such disruption and innovation can lead to better customer outcomes.
What will it take to be successful?
Open banking must enable an ecosystem of shared services and value propositions that are consistent, trusted and easy to understand by users. This is no small task. When we think back to the introduction of the electronic direct debit or the EFTPOS network, from technical, operational and commercial aspects, these examples highlight the significant collective effort required to develop and deliver these types of services.