ANZ’s flagship new branch in Sydney’s traditional home of banking and new home of technology, Martin Place, offers a full range of digital banking options, including wi-fi, next generation smart ATMs, Apple Pay features, goMoney and a new “Banker Desktop”, eliminating the need for paper and providing faster response times to queries.
It is home to 21 digital screens providing product information and demonstrations, as well as an interactive vertical garden spanning three levels which responds to changes in the outside environment.
Ohlsson said despite all the bells and whistles, humans were still at the important centre of any digital banking branch and would be well into the future.
“We know our customers love digital, they love technology,” he said. “But we also know when customers come into our branches, they often need … to interact with the bank beyond technology. We need to make sure we offer both in our branches.