Carnegie said the change needed was rewiring those within the business to take advantage of new and developing technology - as a way enhance the experience for customers, employees and shareholders.
“The thing for me that’s been really exciting is the openness of both my boss but also my peers,” she said.
“I think it’s relatively rare these days in Australian business for a leadership team to both have courage but also humility – humility to learn but also courage to try new things in a meaningful way.”
She also touched on the kind of talent needed for a transformation and the culture change underway at ANZ. Listen to the podcast above to find out more.
Janak Rogers is the host of The ANZ Way