Dr Patterson revealed three big issues which were important to her in her role, a role which exists to “promote positive attitudes towards older people and try to eliminate ageism”.
“The first is about older workers and the need for people to be able to work if they're well enough,” she told me. “They want to continue to work.”
“Number two is about elder abuse - and I know the banks have been working on this area because they see it often.”
Indeed we have. I think many people probably don't understand the scale of the problem of elder abuse; I know I didn't before I took this role. It’s often seen in terrible cases where people are scammed or pressured into signing over money or power of attorney.
It’s an issue we’re close to at ANZ: $A35 million has been scammed from our customers in the last 12 month alone.
Dr Patterson said her third area of concern is homelessness, in particular as it pertains to elderly women – those “between 55 and 70 who've got the ability to work or some assets… but can't quite buy a house”.
Dr Patterson said maintaining the sense of self-worth and identity which comes from work is important for many people once they reach retirement age.
“There is all sorts of evidence that shows that people stay well longer, they stay more engaged in the community.”
Shayne Elliott is Chief Executive Officer at ANZ