Financial literacy

19 Mar 2024

The language barrier to financial wellbeing

Janet Liu | Head of Social Impact and Community Partnerships, ANZ

Linguistically diverse adults over 50 are disproportionately struggling financially. How can we alleviate this challenge?

15 Feb 2024

Solid foundation for financial wellbeing

Jeff Whalley | Senior Journalist, ANZ

Financial health is a lot like physical health. We don’t think about it until things go wrong. But discoveries by behavioural scientists are changing the approach to helping customers.

01 Feb 2024

The cut and thrust of fairness in banking

Jeff Whalley | Senior Journalist, ANZ

ANZ Customer Fairness Advisor Evelyn Halls has received the Medal of the Order of Australia in the General Division.

23 Jan 2024

The science of saving success

Mohamed Khalil | Head of Financial Wellbeing, Research and Design, ANZ

It’s easy to envisage our New Year’s saving plans coming off without a hitch. But as cost-of-living increases bite, understanding our own psychology can help achieve savings success.

04 Dec 2023

Bringing scale and strength to the Pacific

Sarah Stubbings | ANZ Regional Executive, Pacific

By simplifying and standardising, ANZ will continue to help local communities thrive in the Blue Pacific.

23 Nov 2023

Fraud by any other name…

Cassandra Hewett & Kishanie Wijewickrama | Head of Financial Crime and Head of Group Integrity, ANZ

Fraud – a tale as old as time. While the motivations to defraud remain the same, the methods have become more sophisticated. But so have the ways to defend against it.

16 Nov 2023

Australian shoppers adapt to changing economic landscape

Sweta Mehra | Managing Director, Everyday Banking, ANZ

With inflation rising and Black Friday sales and Christmas approaching, saving money has become a priority for shoppers. In the digital era, savvy spenders are using tools to help them reach their budgeting goals.

19 Oct 2023

Savings for a roof over your head, and for rainy days to come

Maile Carnegie | Group Executive - Australia Retail, ANZ

The Saver Plus program has helped 53,000 people save more than $27 million. It’s also helped people like Danielle with her long-term saving goal of home ownership.

28 Aug 2023

How to spot the signs of financial and mental stress

Irene Verins & Luke Martin | Wellness & Prevention Programs Lead and Wellness & Prevention Engagement Manager, Beyond Blue

Frontline bank staff often witness the first signs of customers experiencing financial or mental health problems. A new guide empowers those workers to engage compassionately.

10 Aug 2023

Shutting down the mule trade

Shaq Johnson | Head of Customer Protection, ANZ

Criminals can trap Australians into acting as “money mules” – helping to launder billions of dollars by transferring illegal funds between accounts. An ANZ pilot is disrupting the trade.

27 Jul 2023

Is card surcharging justified or does it encourage rorting?

Steve Worthington | Professor at Swinburne University

While it touches us daily, most people are unaware. Every merchant has their costs, including the costs of accepting payments. But is surcharging just a regulatory approved justification for an extra charge?

26 Jul 2023

Beware the promise of fantastic investment returns

Benjamin White | Senior Manager, Customer Protections Operations, ANZ

Investment scams are becoming increasingly prevalent and sophisticated. Businesses and customers must work together to help stem the flow of funds to fraudsters and scammers.