Staff at the bank had a workshop with the design architect to discuss how to bring in traditional cultural elements while keeping the design modern. Cai said they eventually decided to embrace modernity while still showing “respect for the area we operate in”.
Part of that design includes a twisting five-story staircase which imitates the flow of a dragon winding its way from the basement to the top floor – one of many a unique cultural markings designed to make the community feel welcome.
For long-time customers Linda and Eric Wong, owners and operators of the renowned Golden Century restaurant in the area, it has strengthened an already significant relationship.
The Wong’s have been with the branch for 28 years, from the first day they arrived in Sydney.
“The first thing we needed to do was to go to ANZ and take out money to use,” Eric recalls. It’s a story shared by migrants to the area who needed cash to make their first move in a new home.
Staffing at the branch is designed with the community in mind, Cai says, with multi-lingual attendants and two international sales desks for new immigrants.
“ANZ Chinatown has helped us a lot,” Linda says, noting staff will make time to go beyond their stations for community members - like for teaching her how to use internet banking.
“Even for the very small things… they’re always like family friends,” she says. “After office hours we can still ring them and say ‘how do I do this?’ and this team is always ready to help.”
“It’s not only a customer-and-bank relationship – they always keep in touch.”