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Disruption

01 Aug 2018

Are platforms the new bank branches?

Andrew Cornell | Managing Editor bluenotes

Digital has brought a seismic shift in the economics of financial services. An expert describes on podcast what lies ahead.

25 Jul 2018

AI and the front runners

Peter Meliniotis | Director Digital Services, Capgemini Australia

How should organisations augment their customer experience processes for an AI world?

06 Jul 2018

PODCAST: open data and diagnosing financial hardship

Jemma Wight | Production Editor, bluenotes

Open banking will roll out through 2019. So what is it and what does it mean for consumers?

05 Jul 2018

The economist vs the machine

Jack Chambers & David Plank | Economist & Head of Australian Economics, ANZ

Big data is playing an increasing role in economic analysis – but new research suggests robots won’t be replacing economists just yet.

19 Jun 2018

Putting the H in HCD

Melissa Currie | Visual Production Editor, bluenotes

It’s easy to fixate on features and functionality but ultimately consumers will judge your product on how it serves them.

15 Jun 2018

How AI is disrupting insurance

Peter Tilocca | Chief Underwriter, ANZ OnePath

Machine learning is helping businesses design a faster, smarter and better experience for customers and everyone in the supply chain.

10 May 2018

Banking & the first-mover paradox

Michael Scotton | Head of Security Strategy, Policy & Outreach for Technology, ANZ

Data presents massive opportunities for financial services groups willing to innovate – but it also brings its fair share of risks.

17 Apr 2018

Don’t leave voice of the customer to chance

Alicia Aitken & Greg Szopa | bluenotes contributors

Successful organisations listen to customers and deliver on the value promised.

05 Dec 2017

LONGREAD: who's liable if AI goes wrong?

Drew Turney | Freelance journalist

AI choices have caused discrimination, racism and at least one death. When a computer's learned more than the developer has programmed into it, who do we blame?

24 Oct 2017

The familiar, changing state of retail

Mark Ganz | Director Client Insights, ANZ

Retail is under siege from change – again. Is this time really any different?

27 Sep 2017

It’s time to automate the ATM

Andrew Cornell | Managing Editor bluenotes

Does the ATM – once considered the ultimate banking innovation – even have a future?

11 Sep 2017

Podcast: a social and entrepreneurial mindset

David Lewis | Australian business professional and founder of The Mentor List

In the Mentor List’s latest podcast they talk to Jan Owen about unleashing the potential of young people to lead positive change in the world.