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Disruption

19 Jun 2018

Putting the H in HCD

Melissa Currie | Visual Production Editor, bluenotes

It’s easy to fixate on features and functionality but ultimately consumers will judge your product on how it serves them.

15 Jun 2018

How AI is disrupting insurance

Peter Tilocca | Chief Underwriter, ANZ OnePath

Machine learning is helping businesses design a faster, smarter and better experience for customers and everyone in the supply chain.

10 May 2018

Banking & the first-mover paradox

Michael Scotton | Head of Security Strategy, Policy & Outreach for Technology, ANZ

Data presents massive opportunities for financial services groups willing to innovate – but it also brings its fair share of risks.

17 Apr 2018

Don’t leave voice of the customer to chance

Alicia Aitken & Greg Szopa | bluenotes contributors

Successful organisations listen to customers and deliver on the value promised.

05 Dec 2017

LONGREAD: who's liable if AI goes wrong?

Drew Turney | Freelance journalist

AI choices have caused discrimination, racism and at least one death. When a computer's learned more than the developer has programmed into it, who do we blame?

24 Oct 2017

The familiar, changing state of retail

Mark Ganz | Director Client Insights, ANZ

Retail is under siege from change – again. Is this time really any different?

27 Sep 2017

It’s time to automate the ATM

Andrew Cornell | Managing Editor bluenotes

Does the ATM – once considered the ultimate banking innovation – even have a future?

11 Sep 2017

Podcast: a social and entrepreneurial mindset

David Lewis | Australian business professional and founder of The Mentor List

In the Mentor List’s latest podcast they talk to Jan Owen about unleashing the potential of young people to lead positive change in the world.

18 Aug 2017

Mobile history: drive-up banking & more

James Wilson | History editor

In the first of our ANZ History Series we take a look at the evolution of banking mobility.

13 Jul 2017

Finding the right signal for modern comms

Rita Zonius | Former Head of Internal Digital Communications, ANZ

The old communications model has been disrupted – but we shouldn’t fear the future.

04 Jul 2017

Hello?

Peter Dalton | Customer Experience Lead, ANZ

Far more than just a telephone, the iPhone has changed the world – and connected it – arguably more than any other device in recent history.

04 Jul 2017

How the mobile revolution changed jobs – and the world

Shane White | Senior production editor, bluenotes

Workers share their experiences of operating in a world with computers in their pockets.